Documentation, labs and content I've produced across enterprise and MSP IT support.
A 250-user financial services office needed a full device refresh with no downtime.
Ran the lifecycle refresh of close to 100 machines end to end — build, Intune enrolment, secure decommission — coordinating scheduling and handover directly with users.
Delivered with a clean close and an audit-ready asset register. No disruption to the business.
500+ users across 8 countries needed consistent, compliant devices.
Managed 500+ endpoints through Microsoft Intune with Autopilot, and ran joiner, mover and leaver processes through Active Directory and Entra ID.
100% device compliance and zero provisioning errors.
30+ client tenants needed day-to-day Microsoft 365 administration.
Administered M365 as Global Administrator across all tenants: Exchange Online, licensing, Entra ID, Conditional Access, MFA.
Standard playbooks and self-service docs adopted across the support team.
Ticket resolution was slower than the team wanted.
Reviewed recurring issues and wrote 30+ knowledge base articles and runbooks.
Cut average resolution time by 30%.
I was invited to speak to students of Generation Ireland's IT support training programme. I shared what the day-to-day of enterprise IT support actually looks like, what recruiters expect, and the habits that separate a good L1 from a great one.